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General Information
What is sports betting?+
Sports betting is the activity of placing a wager on the outcome of a sporting event. Bets may be placed before the event starts (pre-match) or while the event is ongoing (live).
Is sports betting legal in Botswana?+
Yes. Gambling and betting activities in Botswana are regulated by the Botswana Gambling Authority under the Gambling Act, 2012. Only licensed operators are legally permitted to offer betting services.
Account & Verification
Who can open a betting account?+
Individuals who meet the legal age requirement in Botswana, complete identity verification (KYC), and are physically located in permitted jurisdictions.
What documents are required for verification?+
Typical KYC documents: National ID or passport, proof of address, selfie/facial verification, proof of payment-method ownership. Additional documents may be requested for AML compliance.
Can I have multiple accounts?+
No. One person may only operate one account. Multiple accounts intended to abuse promotions or circumvent limits may be suspended.
Deposits and Withdrawals
What deposit methods are available?+
Bank transfer, debit cards, mobile money, e-wallets. Availability depends on local banking integrations.
How long do withdrawals take?+
Mobile money: minutes to hours. Bank transfers: 1–5 business days. Timelines depend on verification status, payment provider, compliance reviews and banking hours.
Why is my withdrawal pending?+
Possible reasons: unverified account, AML review, bonus wagering requirements, payment-provider delays, risk investigation.
Responsible Gambling
Does the operator support responsible gambling?+
Yes. Deposit limits, loss limits, session reminders, time-outs and self-exclusion are available. See our Responsible Gaming Policy.
What is self-exclusion?+
Self-exclusion allows customers to block account access for a defined period. During this period betting is prohibited, marketing communications may stop, and account reactivation restrictions apply.
Sports betting should be treated as entertainment, not as a source of guaranteed income. Customers should only wager funds they can afford to lose. This F.A.Q. is indicative and cannot be substituted as a legal document to the Terms and Conditions.